Frequently Asked Questions

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• General - I can't find my bill, so I can't create an on-line pay account. How do I do this when I don't have the account number?
• General - Are there rebates for commercial upgrade of lighting?
• Energy Services - How do I set up auto pay?
• General - We recently purchased a Kitchen Aide Dishwasher which has a energy star rating do you have any rebates for this dishwasher?
• Rates - Why did my grid access fee jump by over 30% this month? From $13.95 to $19.95.
• General - We have upgraded our washer/dryer. Does MVEA offer rebates or other credits for Energy Star appliances? Thank you,
• General - Do you come out to schools and give presentations on electricity?
• General - Is there any type of rebate for purchasing a Energy Star appliance?
• Fees - Grid access fee is for what? I don't have solar...etc...??? And why the increase?
• Green Power - I have been looking around at diffent solar companies. Does MVEA have a grid tie agreement with with any solar companies? Also if I were to purchase a solar system and install my self and have MVEA come out and inspect it will that satisfy if the inspection passes? I have experience in the electrical field.
• General - How can I calculate what it cost per hour to use my well pump?
• General - Can I sell my capital credits for one lump sum
• Green Power - Does MVEA offer any rebates for PV solar electric systems? Am aware of the GEO Rebate and federal tax credit. Thank You
• General - Could you please let me know when capital credits are refunded to customers ? Many thanks
• Rates - Will MVEA have a rate increase in 2012?
• General - we were out of town for 2 weeks (5 people for 2 weeks and 1 person for 1 week) Why wouldn't my bill go down? It is actually $1 higher than last month.
• Green Power - Can I bring used Compact fluorescent light bulbs (CFLs) to your Falcon Office? If not, how do I dispose of them?

Most Popular

• Green Power - If I purchase a grid-attached solar electric system, and if I don't use all of the electricity generated by the solar panels, does the excess electricity go back into the grid, and would that lower my electric bill, or perhaps lead to a rebate?
• Green Power - In August, 2010, I replaced my old furnace with a 98% efficient Lenox G71V furnace. It qualifies for an Energy Saving Tax Rebate of $1500.00. Does it also qualify for any electricity rebate/discount? Thanks.
• Rates - I was wondering if there are times when you can use your appliances and the electric is a little cheaper. I have heard about it but I don;t know what those hours are.
• General - Hello, we have installed an energy efficient Anderson storm door. They have provided a Manufacturer's Certification Statement proving it is Eligible Building Envelope Components under Section 25C of IRS Code for ARRA. Does Mountainview provide a rebate for this storm door? Thank you.
• General - What do I do if my power goes out?
• General - I am curious where the power for Mountain View Electric comes from. Do you have your own generation facility or do you purchase it from the larger "grid". Is it coal fired or other?
• Fees - How do we get our peak vs. non-peak usage added to our billing?
• Energy Services - Does Mountain View install security lights on buildings/barns? I would like a security light in the vicinity of my barn.
• Rates - What is the "Grid Access" on my bill?
• General - What is MVEA's Nominal voltage and is there a high /low threshold? i,e. 120/240 plus or minus?
• General - Would a well pump that's 1 1/4 HP going faulty cause our bill to go alot higher?
• General - Does the DVR machines that are connected to satellite, like Direct TV use alot of power while on and also if left on even if TV power is off?
• Rates - How can I get 'Time of Day' rates
• Policy - Do you have any rebate for installing new energy star windows?
• General - Where do I find the rebate rates on the different Hot Water Heaters you offer? How do I apply for the rebates, where and when?
• General - We are interested in replacing windows in our 30 year old house. Are there any tax credits that we would be eligible for?
• General - My bill this month is $1. The online system won't let me pay less than $5. What do I do?
• General - How do I test a GFCI?
• General - Can my earned Capital Credits be assigned to a future beneficiary if I should die?
• General - How do I check my breaker or fuses?
• General - My Water Heater is starting to leak and I need to replace it. I've seen in your magazine advertisements for heaters with a rebate from you ?
• Policy - I have been trying to find on the web site how to apply for a rebate for installation of a new heat pump I'm lost. Please help.

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